Browse our resources
We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Insight report
Demographics, professions and concerns: Analysis of Practitioner Performance Advice cases including a focus on sexual misconduct concerns
Demographics, professions and concerns: Analysis of Practitioner Performance Advice cases including a focus on sexual misconduct concerns NHS Resolution’s Practitioner Performance Advice service (Advice) delivers a range of services to frontline healthcare organisations on the management and resolution of concerns about doctors, dentists or pharmacists. …
Insight report
Trends from Practitioner Performance Advice’s support of the management of exclusions in England
Trends from Practitioner Performance Advice’s support of the management of exclusions in England This Insights publication features NHS Resolution’s Practitioner Performance Advice service’s (Advice) annual analysis of trends in the exclusions of practitioners, drawing upon our unique perspective on exclusions of NHS doctors and dentists …
Insight report
Demographics, professions and concerns: Patterns in Practitioner Performance Advice cases with a focus on international medical graduates (IMGs)
Demographics, professions and concerns: Patterns in Practitioner Performance Advice cases with a focus on IMGs NHS Resolution’s Practitioner Performance Advice service (Advice) is committed to providing a service to frontline healthcare organisations and practitioners that feels fair and equitable while concerns about individuals’ practice are …
Insight report
Practitioner and healthcare organisation experiences of Professional Support and Remediation action plans
This is the second Insights paper published by NHS Resolution’s Practitioner Performance Advice Service (‘the Advice service’) which focuses on Professional Support and Remediation (PSR) action plans. The first, published in February 2023, looked at the key features of action plans. In this follow-up, we …
Insight report
Experiences of ethnic minority and IMG practitioners: Research to improve fairness in the management of concerns
Key messages and actions Practitioner Performance Advice (Advice) commissioned research into the lived experience of ethnic minority1 and international medical graduate (IMG) practitioners with our service and their employers to produce practical suggestions to provide a fair, consistent service to all where there are performance …
Insight report
Emergency medicine case study (from ‘Specialties in Practitioner Performance Advice cases’)
Emergency medicine and Health Care Professional Alert Notice (HPAN) case study: behavioural and clinical concerns This is a composite case study with some facts altered to protect confidentiality. Read full Insights publication ‘Specialties in Practitioner Performance Advice cases: Key themes and use of our services’. …
Insight report
Psychiatry case study (from ‘Specialties in Practitioner Performance Advice cases’)
Psychiatry and return to work action plan case study: Multiple episodes of mental ill-health where previous support to return to work has been insufficient This is a composite case study with some facts altered to protect confidentiality. Read full Insights publication ‘Specialties in Practitioner Performance …
Insight report
Maternity case study (from ‘Specialties in Practitioner Performance Advice cases’)
Maternity and team review case study: Fear, resistance and divisions in a maternity team following clinical incidents This illustrative case study is adapted from our more detailed learning resource. Read full Insights publication ‘Specialties in Practitioner Performance Advice cases: Key themes and use of our …
Insight report
Surgery case study (from ‘Specialties in Practitioner Performance Advice cases’)
Surgery and behavioural assessment case study: Normalised aggressive and uncivil behaviour of a consultant surgeon This is a composite case study with some facts altered to protect confidentiality. Read full Insights publication ‘Specialties in Practitioner Performance Advice cases: Key themes and use of our services’. …
Insight report
Specialties in Practitioner Performance Advice cases: Key themes and use of our services
In this Insights publication we draw from our unique position to share the range of concerns about practitioner performance across the NHS. We provide support and focused analysis of our casework of secondary care specialties from 2018/19 to 2022/23, which make up the majority of our cases.
Insight report
Insights from five years of supporting the management of Medical and Dental Performers List suspensions
NHS Resolution’s Practitioner Performance Advice service (the ‘Advice service’) provides healthcare organisations with advice on the management and resolution of concerns about the practice of individual doctors, dentists and pharmacists. Our work in primary care cases provides comprehensive support to the management and resolution of …
Case story
Maternity team reviews case study
This illustrative study features a multi-disciplinary maternity team suffering from conflict, key leadership vacancies and individual poor behaviour and looks at why and how a team review was undertaken, its findings and next steps.
Insight report
Exclusion trends and evaluation of NHS Resolution resources to manage exclusions
NHS Resolution’s Practitioner Performance Advice service (the ‘Advice service’) has a unique perspective on exclusions of doctors and dentists within the NHS. Exclusion is designed as a short-term, temporary measure to remove a practitioner from their usual place of work until the nature and cause …
Case story
Team reviews case study
This illustrative study features an obstetrics and gynaecology team suffering division and poor team cohesion and looks at why and how a team review was undertaken, its findings and next steps.
Insight report
Demographics, professions and concerns: What are the patterns in Practitioner Performance Advice cases?
The NHS’s most valuable resource is its people. They are critical to the delivery of safe and effective patient care. To support the fair management and resolution of concerns, we are pleased to publish our annual analysis of the demographics of the practitioners which we …
Insight report
Supporting the management of performance concerns within primary care
NHS Resolution’s Practitioner Performance Advice service provides healthcare organisations with advice on the management of concerns about the practice of individual doctors, dentists and pharmacists. Our work in primary care cases provides comprehensive support to the management and resolution of concerns, with a focus on …
Leaflet
Supporting primary care
NHS Resolution offers support and insights to those working in primary care from across our four services: Claims Management, Practitioner Performance Advice, Primary Care Appeals and Safety and Learning. We have produced a short digital brochure that outlines how each service supports those working in …
Insight report
Professional Support & Remediation (PSR): key features of recent action plans
NHS Resolution’s Practitioner Performance Advice service has been preparing action plans for doctors, dentists and pharmacists since 2008 and has developed considerable expertise in the field of professional support and remediation. Through our action plans, we have helped many practitioners return to safe and effective …
Video
Drafting and reviewing Terms of Reference for a formal investigation – primary care
This presentation has been designed to help you write good Terms of Reference or at the very least recognise a set of poor ones. We’ll tell you about: How to go about creating ‘good’ terms of reference How to avoid language that might bias the …
Insight report
Healthcare Professional Alert Notices (HPANs): insights from nine years of managing the scheme
This publication looks at key features from a review of all requests for an HPAN we have received since 2013, as part of our strategic commitment to share our data and insights to reduce risk and help improve the healthcare system. In sharing this information we aim to raise awareness of the importance of the HPAN scheme as a safety measure.
