Webinar resource
This year, NHS Resolution’s Safety and Learning and North West 3 Claims team, in collaboration with the NW panel law firms, hosted their first primary and urgent care webinar series on learning from claims to promote reflection and improve patient care.
The four-part series began with an introduction to claims management, the support offered by NHS Resolution as well as the North West Panel firms Weightmans, Hempsons and Hill Dickinson and delved into some care studies to examine documentation, safety netting, duty of candour and consent, and concluded with a review risks in primary care prescribing. Presentation slides are now available.
Session 1: Seeking support for claims
Programme:
- Seeking support for claims | Hempsons
- Q&A panel discussion
Contributors:
- Patricia Roe – Partner | Hempsons
- Dr Anwar Khan – Senior Clinical Advisor for General Practice | NHS Resolution
- Sam Thomas, National Safety and Learning Lead for General Practice | NHS Resolution
- Andrea Leng – Operational Team Leader, North West 3 | NHS Resolution
Slides:
Session 1 – Seeking support for claims
Session 2: Helping General Practice Manage and Learn from Claims part 1
Programme:
- Exploration through the use of an illustrative case study
- Q&A panel discussion
Contributors:
- Chris Dexter – Partner | Weightmans
- Alison Brennan – Principal associate | Weightmans
Slides:
Session 2 – Helping General Practice Manage and Learn from Claims part 1
Session 3: Helping General Practice Manage and Learn from Claims part 2
Programme:
- Exploration through the use of an illustrative case study
- Q&A panel discussion
Contributors:
- Chris Dexter – Partner | Weightmans
- Alison Brennan – Principal associate | Weightmans
- Dr Anwar Khan – Senior Clinical Advisor for General Practice | NHS Resolution
- Sam Thomas, National Safety and Learning Lead for General Practice | NHS Resolution
- Andrea Leng – Operational Team Leader, North West 3 | NHS Resolution
Slides:
Session 3 – Helping General Practice Manage and Learn from Claims part 2
Session 4: Pitfalls to prescribing better care
Programme:
- The invaluable role of pharmacists
- Common medicine error claims
- Recommendations
- Q&A panel discussion
Contributors:
- Joanne Hughes- Partner | Hill Dickinson
- Dr Anwar Khan – Senior Clinical Advisor for General Practice | NHS Resolution
- Sam Thomas, National Safety and Learning Lead for General Practice | NHS Resolution
- Andrea Leng – Operational Team Leader, North West 3 | NHS Resolution
Slides:
