Browse our resources
We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Guidance note
Giving evidence in court
This note focuses on how you can prepare for giving evidence in court, the phases of giving evidence and top tips for presenting yourself professionally and credibly.
Guidance note
Limitation including extension requests
Members will often receive requests from claimant solicitors to voluntarily agree an extension of limitation to allow investigations to be completed. This guidance sets out the relevant law and provides some practical tips for all such requests.
Infographic
Lifecycle of a clinical negligence claim in general practice: infographic and FAQs
For practitioners involved in a clinical negligence claim in general practice, NHS Resolution has produced two resources we hope will be of help. The first is an infographic showing the full lifecycle of a clinical negligence claim in general practice, from the Letter of Notification …
Factsheet
Annual statistics
We are releasing data relating to NHS Resolution claims, updated to cover the period to 2023-24. The data is presented in three spreadsheets: the Annual Report Statistics 2023-24 are based on a snapshot of data at the end of each financial year, which reflects the …
Guidance note
Clinical Negligence Claims Agreement 2024
As from 27 August 2024, this agreement replaces the successful Covid-19 Clinical Negligence Protocol established in 2020 and aims to further improve claims management practices.
Guide
Early Notification team
Who are NHS Resolution?
Learning resource
Supporting claimants, patients, their families and the NHS to resolve disputes fairly
Mediation is an independent, voluntary and confidential process in which a trained neutral mediator helps the parties to resolve their dispute or narrow the issues between them.
Guide
Beneficiary charter
Guide
Membership charter
Leaflet
Venous thromboembolism
From 1 April 2012 until 31 March 2022, we documented 687 closed claims relating to Venous Thromboembolism (VTE) injuries. Of these, 411 claims were settled with damages paid, costing the NHS over £23 million. VTE is a significant cause of mortality, long-term disability and long-lasting …
Leaflet
Supporting primary care
NHS Resolution offers support and insights to those working in primary care from across our four services: Claims Management, Practitioner Performance Advice, Primary Care Appeals and Safety and Learning. We have produced a short digital brochure that outlines how each service supports those working in …
Animation
When does CNSGP cover apply?
Infographic
When do I report a GP claim to NHS Resolution?
This flowchart outlines when to report a GP claim to NHS Resolution or your MDO. More information on our General Practice indemnity schemes can be found here.
Animation
How are CNST contributions calculated?
Our CNST scheme contributions are calculated considering a number of factors, to aid the explanation of process and steps involved we have created this short two-minute animation. This animation will go through the factors of influence on the scheme overall and amount each member pays, …
Webinar
Collaborate to improve maternity care conference – Recordings between 1:45-3:15
On Monday 28 November, we held a face-to-face national maternity conference, Collaborate to improve maternity care: respond to, learn from and prevent harm, at the Royal College of Physicians. The conference ran from 09:30am-16:30pm. We were joined by representatives from maternity teams from across England. …
Webinar
Collaborate to improve maternity care conference – Recordings between 11:45-12:45
On Monday 28 November, we held a face-to-face national maternity conference, Collaborate to improve maternity care: respond to, learn from and prevent harm, at the Royal College of Physicians. The conference ran from 09:30am-16:30pm. We were joined by representatives from maternity teams from across England. …
Webinar
Collaborate to improve maternity care conference – Recordings between 09:30-11:15
On Monday 28 November, we held a face-to-face national maternity conference, Collaborate to improve maternity care: respond to, learn from and prevent harm, at the Royal College of Physicians. The conference ran from 09:30am-16:30pm. We were joined by representatives from maternity teams from across England. …
Factsheet
Annual statistics
This page has now moved – click here to be directed to the new page.
Webinar
Virtual Forum: Duty of Candour
On 8 September 2022, the Safety and Learning team hosted a webinar on the Duty of Candour. This was also a great opportunity to promote NHS Resolution’s Duty of Candour animation. Speakers included Dr Denise Chaffer (Director of Safety and Learning and RCN President), Lou …
Report
The second report: The evolution of the Early Notification Scheme
Although the NHS remains one of the safest healthcare systems in the world within which to give birth, avoidable errors within maternity still occur. Maternity costs make up the largest cost to the NHS in value of claims. The Early Notification Scheme provides a faster …
Faculty of Learning resource
