Response to harm - for staff
Treating staff fairly when things go wrong allows staff be open about their mistakes, feel confident to speak up, without fear of being blamed.
A just and learning culture in healthcare is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care goes wrong. It is also not about an absence of responsibility and accountability. The last four years have seen 317 claims notified to NHS Resolution worth more than £27 million in relation to staff stress and bullying.
This module contains 3 learning resources.
Report
Read the Being Fair report
Being fair sets out the rationale and discussions for organisations adopting a more reflective approach to learning from incidents and supporting staff.
Faculty of Learning resource
Leaflet
Read Being fair
A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. This leaflet contains advice on supporting a just and learning culture for staff and patients following incidents in the NHS.
Faculty of Learning resource
Video
Watch Being fair – Webinar with Suzette Woodward
Suzette Woodward, co-author of ‘Being Fair, talks about supporting a just and learning culture for patients and staff following incidents in the NHS.
Faculty of Learning resource
