Response to harm - for staff
When things go wrong staff need to be treated fairly to enable them to be open about what happened and feel confident to speak up, without the fear of being blamed.
Incidents involving patients, their families and staff incidents are all incidents we can learn from. Having a just and learning culture in healthcare is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care goes wrong. It is also not about an absence of responsibility and accountability. The last four years have seen 317 claims notified to NHS Resolution worth more than £27 million in relation to staff stress and bullying.
This module contains 3 learning resources.
Report
Being fair 2
Our new report, Being fair 2 aims to promote the value of a person-centred workplace that is compassionate, safe and fair when care in the NHS goes wrong. It follows on from the original Being fair report published in 2019. With workforce issues like incivility, …
Faculty of Learning resource
Webinar
Watch Being fair – Webinar with Suzette Woodward
Suzette Woodward, co-author of ‘Being Fair, talks about supporting a just and learning culture for patients and staff following incidents in the NHS.
Faculty of Learning resource
Leaflet
Read Being fair
A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. This leaflet contains advice on supporting a just and learning culture for staff and patients following incidents in the NHS.
Faculty of Learning resource
