Response to harm - for patients and their families
How you support patients and their families when an incident occurs is essential part of resolution.
On average, every year we are notified of around 10,500 new clinical negligence claims. As an organisation we are committed to supporting clinicians and healthcare providers when things go wrong and steer them to improving systems, processes and principles. We do this in order to help foster a learning culture, prevent animosity between service users and providers and reduce the risk of recurrent patient safety incidents.
This module is a collection of resources that highlight the benefits of response to harm and early resolution for patients and their families and/or carers, following incidents that cause harm.
This module contains 3 learning resources.
Video
Watch Alan’s story – Saying sorry
This video tells Alan’s story of an incident in a hospital and the valuable response from staff.
Faculty of Learning resource
Presentation
Read Alan’s story – Supporting material
This presentation accompanies the video: Alan’s story – Saying sorry.
Faculty of Learning resource
Leaflet
Read saying sorry
Saying sorry meaningfully when things go wrong is vital for everyone involved in an incident, including the patient, their family, carers, and the staff that care for them. This leaflet is part of our work on duty of candour.
Faculty of Learning resource
