Just and learning culture charter
Our Just and learning culture charter has been developed as a resource to support the creation of a person-centred workplace that is compassionate, safe and fair when care in the NHS goes wrong. It evolved out of our first Being fair publication in 2019 and …
Read more [Continue reading] Just and learning culture charter
Venous thromboembolism
From 1 April 2012 until 31 March 2022, we documented 687 closed claims relating to Venous Thromboembolism (VTE) injuries. Of these, 411 claims were settled with damages paid, costing the NHS over £23 million. VTE is a significant cause of mortality, long-term disability and long-lasting …
Supporting the management of performance concerns within primary care
NHS Resolution’s Practitioner Performance Advice service provides healthcare organisations with advice on the management of concerns about the practice of individual doctors, dentists and pharmacists. Our work in primary care cases provides comprehensive support to the management and resolution of concerns, with a focus on …
Read more [Continue reading] Supporting the management of performance concerns within primary care
Being fair 2
Our new report, Being fair 2 aims to promote the value of a person-centred workplace that is compassionate, safe and fair when care in the NHS goes wrong. It follows on from the original Being fair report published in 2019. With workforce issues like incivility, …
Supporting primary care
NHS Resolution offers support and insights to those working in primary care from across our four services: Claims Management, Practitioner Performance Advice, Primary Care Appeals and Safety and Learning. We have produced a short digital brochure that outlines how each service supports those working in …
Paediatric medication errors
From 1 April 2010 until 31 March 2020, NHS Resolution identified 193 paediatric medication error claims concerning children under the age of 18. Of these, 91 were settled with damages paid, 61 without merit and 41 remain open, costing the NHS more than £19 million. …
Preventing needlestick injuries
We received 2,600 claims for needlestick injuries for incidents occurring between 2012 – 2022. Needlestick injuries can be costly to investigate and increase the risk blood-borne infections. Fortunately, the harm and cost of most needlestick injuries are largely avoidable. We’ve created two new resources to …
Read more [Continue reading] Preventing needlestick injuries
Professional Support & Remediation (PSR): key features of recent action plans
NHS Resolution’s Practitioner Performance Advice service has been preparing action plans for doctors, dentists and pharmacists since 2008 and has developed considerable expertise in the field of professional support and remediation. Through our action plans, we have helped many practitioners return to safe and effective …
