Supporting claimants, patients, their families and the NHS to resolve disputes fairly
Mediation is an independent, voluntary and confidential process in which a trained neutral mediator helps the parties to resolve their dispute or narrow the issues between them.
Preventing needlestick injuries
2,600 claims for needlestick injuries were received by NHS Resolution with incident dates between 2012 – 2022 (fiscal years).
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Psychological Safety in Primary Care – webinar recording
On Wednesday 6 September 2023, the Safety and Learning team hosted an interactive virtual webinar on stress claims, findings and recommendations from the Being Fair 2 report on just culture and the benefits of creating psychological safety. We were joined by Sarah Hall from NHS …
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Maternity
Learners access the eLearning module through the elearning for health platform.
Maternity insights: closing the loop, learning from harm
NHS Resolution is delighted to announce the launch of its first, innovative eLearning module that focuses on learning from the significant avoidable harm that can occur during the antenatal and postnatal care of mothers and their babies and is seen in the cases notified to …
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Team reviews case study
This illustrative study features an obstetrics and gynaecology team suffering division and poor team cohesion and looks at why and how a team review was undertaken, its findings and next steps.
Demographics, professions and concerns: What are the patterns in Practitioner Performance Advice cases?
The NHS’s most valuable resource is its people. They are critical to the delivery of safe and effective patient care. To support the fair management and resolution of concerns, we are pleased to publish our annual analysis of the demographics of the practitioners which we …
Clinical negligence claims in Emergency Departments in England: Three thematic reviews
Emergency Departments (ED) in England provide a high-quality service to patients under challenging circumstances. It is understanding how claims can provide unique learning to enhance safety and patient experience further which the three reports aim to deliver. In total, 220 cases were examined, where the …
