Who we are and what we do

We are part of the NHS, operating as an arm’s-length body of the Department of Health and Social Care (DHSC), tasked with:

• Administering a range of indemnity schemes to cover the risks involved in delivering general practice and secondary healthcare services in England and handling associated compensation claims.
• Providing expert advice and support on the management of concerns about the performance of doctors, dentists and pharmacists.
• Resolving contracting disputes between primary care contractors and commissioners of primary care, operating independently and transparently.
• Using our unique perspective across the causes of claims, performance concerns and contracting disputes to provide insights back to the NHS to help to improve safety and manage risk.