[DEV] Accessibility – NHS Resolution

This accessibility statement is only for the NHS Resolution website (resolution.nhs.uk) only. It does not cover any subsites (for example: examplesite.resolution.nhs.uk), or any websites linked from this one. These sites will have their own accessibility statements.

We want as many people as possible to be able to use this website. This means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
use speech recognition software to navigate most of the website
listen to most of the website using a screen reader (including the latest versions of JAWS, NVDA and VoiceOver)
We have also tried to make the website text as simple as possible to understand. However, some content may be complex due to the environment in which we operate

AbilityNet (mcmw.abilitynet.org.uk/) has guidance on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

most older PDF documents are not fully accessible to screen readers
some video content does not have captions or transcripts

What to do if you cannot access parts of this website

If you need information on this website in a different format, contact our communications team:

email: nhsr.communications@nhs.net
call: 020 7811 2700

In your message, include:

the web address (URL) of the content
your name and email address
the format you need: accessible PDF, large print, easy read, audio recording or braille

We will consider your request and reply within three working days.

Reporting accessibility problems with this website

We are always improving the accessibility of this website. If you find any issues not listed on this page or think we are not meeting accessibility requirements, please contact our communications team:

email: nhsr.communications@nhs.net

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with our response to your complaint, you can contact the Equality Advisory and Support Service (EASS) (www.equalityadvisoryservice.com/).

Contacting us by phone or visiting us in person

Find out how to contact us (resolution.nhs.uk/contact/).

Technical information about this website’s accessibility

NHS Resolution is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard (www.w3.org/TR/WCAG21/).

Non compliance with the accessibility regulations

Some images do not have alternative text, making them inaccessible to screen readers. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add alternative text to all images by August 2025
All new content will meet the accessibility standards

Disproportionate burden

Filtering and sorting archives

Our filtering and sorting archives are accessible to a point, but can be difficult to navigate with a screen reader.

We have assessed the cost of fixing this issue and believe that doing so now would be a disproportionate burden (www.legislation.gov.uk/uksi/2018/952/regulation/7/made) under the accessibility regulations.
We are planning improvements the Resources section, which will upgrade the filtering functionality accessibility and our other filtering and sorting archives.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many older PDFs and Word documents are not fully accessible, as they may not be structured for screen readers, which does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). However, some of these PDFs and Word documents are essential to providing our services, such as PDFs with information on how users can access our services and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 (www.legislation.gov.uk/uksi/2018/952/regulation/4/made) unless they are essential to providing our services.

All new PDFs and Word documents will meet the accessibility standards.

Live video streams

We do not plan to add captions to live video streams, as live videos are exempt from the accessibility regulations (www.legislation.gov.uk/uksi/2018/952/regulation/4/made).