About NHS Resolution
NHS Resolution is an arm’s length body of the Department of Health and Social Care. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care.
In 2025 we published our refreshed strategy ‘Resolution through collaboration’, which covers the period 2025 – 2028. The strategy centers on our three strategic priorities; fair resolution, data and insights, and maternity and neonatal.
The 2025/26 business plan explains in detail how NHS Resolution will deliver its priorities over the year and how the impact of its activities will be measured.
Our main functions are:
- Claims Management: delivering expertise in handling both clinical and non-clinical claims to members of our indemnity schemes;
- Practitioner Performance Advice: delivering expert advice, support and interventions on the fair management of concerns about the performance of doctors, dentists and pharmacists;
- Primary Care Appeals: an impartial resolution service for the fair handling of primary care contracting disputes; and
- Safety and Learning: supporting the NHS, our members and beneficiaries to better understand their claims risk profiles, to target their safety activity while sharing learning across the system to improve patient care.
Our core functions are supported by the following departments:
- Corporate services: providing expertise in finance, human resources/organisational development, corporate governance and business development;
- IT and Facilities: enabling us to deliver our services effectively and keep the information we hold safe with robust data security; and
- Corporate Affairs: enabling us to promote the work of NHS Resolution among our scheme members, system partners and other stakeholders.
You can see our organisational chart.
Our purpose
Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.
NHS Resolution
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