Guide resource
This document is for NHS trusts in England, particularly those staff who manage complaints and/or compensation claims raised against their trust.
- It outlines the roles of the Parliamentary and Health Service Ombudsman (PHSO) and NHS Resolution and how their services overlap and interact.
- Staff who manage NHS complaints and/or compensation claims should use this document as a guide to decide when to involve the Parliamentary and Health Service Ombudsman or NHS Resolution in complaints or compensation claims.
