Following a robust and competitive retender process, NHS Resolution has announced the award of a new four-year contract to our panel to mediate disputes arising from personal injury and clinical negligence incidents and claims.
Three providers have been contracted from 1 August 2025 to deliver the service in partnership with the organisation: Centre for Effective Dispute Resolution (CEDR) , Global Mediation, and Trust Mediation Limited.
The goal of our claims mediation service is to support patients, claimants, families and NHS staff in working towards the resolution of incidents and legal claims without the need, expense and potential emotional distress of going to court.
Even though the vast majority of claims made against NHS providers are resolved without formal court proceedings (83 per cent in 2024/25), as an organisation we remain committed to reducing the number of cases going into formal litigation even further.
The claims mediation service was originally launched in December 2016 and NHS Resolution was at the forefront of UK indemnifiers offering such a service. Since then, over 2,100 claims made against NHS organisations have been mediated through the service.
