Case investigator

The course is interactive and uses case studies to explore and develop the key skills and knowledge required by case investigators.

Below is the course content we would look to cover, however we can tailor our courses to meet the national framework and procedural requirements for any healthcare setting.

Sector and Jurisdiction

We offer training courses for primary and secondary care in England, Northern Ireland and Wales. Upon request we would be happy to discuss if you have specific needs or requests.

Objectives

By the end of the course, delegates will be able to:

• explore how concerns about a practitioner’s practice arise and identify the most common factors affecting performance
• explain why the decision to investigate is made and suggest other options to resolve performance concerns
• describe roles and responsibilities for those involved in investigations
• plan for an investigation which meets national requirements
• describe the principles of robust and meaningful terms of reference and know how to work within them
• collect, review and weight evidence
• conduct an investigative interview using a structured approach, including the PEACE model
• recognise the key skills and attributes of a case investigator
• recognise their own limits of competence and access sources of support and expertise
• reference relevant national/local standards
• write an investigation report with conclusions
• describe the potential legal challenges to an investigation

Course topics

• dealing with concerns about a practitioner’s practice
• investigation roles and responsibilities
• starting the investigation
• gathering evidence
• interviewing witnesses
• report writing
• supporting the practitioner
• responding to legal challenges
• support for case investigators

Prices

In house (per organisation) cost for primary and secondary care: £5,490 + VAT

Public (per individual) costs:

Secondary care

• NHS trust or foundation trust in England – please select this if your ticket is being funded by an NHS trust or foundation trust in England – £500 (no VAT)
• NHS special health authority – please select this if your ticket is being funded by an NHS special health authority e.g. Health Education England; Public Health England; NHS Digital – £500 (no VAT)
• Delegates from Wales, Northern Ireland or Scotland – please select this if your ticket is being funded by a health board or organisation in Wales, N Ireland or Scotland – £500 + VAT
• Government department – please select this one if your ticket is being funded by a Government dept e.g. Ministry of Defence – £500 + VAT
• Independent healthcare provider and charity – please select this if your ticket is being funded by an independent healthcare provider or charity delivering services to the NHS – £500 + VAT
• Outside UK – if you reside outside of the UK – £500 (no VAT)
• Other – if none of the above applies – £500 + VAT

Primary care

• NHS England delegate – please proceed if you can pay by card. If not, please obtain a purchase order for the value of your ticket and email your details and PO number to events@resolution.nhs.uk – £500 (no VAT)
• Funding from an NHS body – please select this if an NHS body is funding or reimbursing your ticket e.g. Clinical Commissioning Group – £500 (no VAT)
• Employed by a GP practice or other non-NHS healthcare provider – please select this option if you are employed by a GP practice or provide 3rd party GP services to the NHS – £500 + VAT
• Independent healthcare provider and charity – please select this if your ticket is being funded by an independent healthcare provider or charity delivering services to the NHS – £500 + VAT
• Outside UK – If you reside outside of the UK – £500 (no VAT)
• Other – If none of the above applies – £500 + VAT

Interested in this training course?

Please email AdviceEducation@resolution.nhs.uk, to inform us of your interest and we will contact you when the next training course dates are released.