Our priorities (Part 2)
Strategic priority 2: Data and insights
What success will look like: We will contribute our unique data and insights to learn from harm and the response to harm across the health and justice systems, as a catalyst for improvement.
We will support the NHS’s approach to understanding, developing and maintaining effective systems and processes to learn from harm, ensuring we take a similar approach to explore these themes within our data. Supported by our investments in analytics capability, we will use more of the information we hold to drive safety improvements aimed at preventing incidents from occurring in the future and reducing the impact of harm on patients, their families, practitioners and those involved in the resolution of an issue. Our Safety and Learning function and our Advice service will work in partnership with others in the health system to ensure that we collectively prioritise and rigorously test the work that we do to ensure that it delivers value, can contribute towards improvement and gives people practical tools to deliver change.
We will share data and insights in the following ways:
Learning from claims to support safe and compassionate care
- Working with stakeholders from frontline clinicians to legal teams and leaders
- to improve the response to harm through transparent and patient-focussed communications. This will include areas such as duty of candour and consent, and supporting a just and learning culture across the NHS.
- Analysing our data and maximising the impact of this by sharing our data and related learning outputs with the system
- including through the provision of local claims data. In doing this, we will support safety improvements and a compassionate and transparent response to harm.
- Collaborating with partners across the healthcare system
- to share learning and best practice in relation to patient safety, supporting the system to accelerate improvements in the quality and safety of care.
Learning from resolution of performance concerns
- Promoting and modelling a holistic approach to the management and resolution of practitioner performance concerns
- underpinned by an expert understanding of organisational processes, culture and the individual circumstances of the practitioner, as well as a commitment to practitioner well-being and patient safety.
- Using our national platform and place-based relationships to connect and share learning
- across the healthcare system to improve and enhance performance management practice in the NHS.
- Promoting transparency in our data
- and applying our expertise to help organisations maximise the learning from our data and insights to support their assurance and identify emerging concerns.
Learning from resolution of performance concerns
- Working to improve local decision-making in primary care contracting
- by providing training and resources.
Our data and insights priority is enabled by our commitment to engaging with the deployment of AI and digital tools to drive efficiencies in our work when using NHS systems and to improve how we analyse our data. We recognise the sensitivity of our data and, therefore, we will take a balanced approach to implementation, with reference to good practice and relevant government guidelines. In parallel, we will also ensure that our people-related data is accurate and well-maintained to support the implementation process of the Future NHS Workforce Solution.
