[DEV] Primary Care Appeals

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We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.

We have a duty to use this information responsibly to drive positive change for patients and staff.

Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.

You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).

If you would like any further information, please contact us via our contact webpages.

Guidance note

Primary Care Appeals – Regulation 31 guidance note

This guidance note is designed to provide assistance to parties on the application of Regulation 31, based on decisions of the Administrative Court, guidance produced by the Department of Health and relevant decisions of NHS Resolution’s Pharmacy Appeals Committee.

Guidance note

Primary Care Appeals – Guidance note Pharmaceutical Needs Assessment (PNA)

This guidance note focuses on the determination of appeals where the Pharmacy Appeals Committee (“Committee”) has been required to consider which PNA should apply to its determination. Its purpose is to provide guidance based on past decisions. The referenced cases are based on particular circumstances …

Guidance note

Primary Care Appeals – termination of primary dental services contracts

This guidance note focuses on NHS Resolution’s determinations of applications for dispute resolution against dental termination notices. Its purpose is to provide guidance based on past decisions.

Guidance note

Primary Care Appeals – termination of primary medical services contracts

This guidance note focuses on NHS Resolution’s determinations of applications for dispute resolution against termination notices. Its purpose is to provide guidance based on past decisions

Guidance note

Guidance to parties on Premises disputes

On 19 May 2020, NHS Resolution amended the guidance issued to parties involved in PCD cases regarding submissions and evidence in order to facilitate the efficient and effective determination of disputes. The guidance (as detailed below) is set-out in first-step letters to parties seeking submissions.

Guidance note

Primary Care Appeals – Hearing appeals together

Schedule 3 of the National Health Service (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013 (the “Regulations”) sets out how appeals of decisions made by NHS England under the Regulations are to be conducted

Guidance note

Primary Care Appeals – Regulation 17 [improvements/better access] guidance note

This guidance note focuses on matters that have arisen in the past in relation to appeals of applications made pursuant to Regulation 17 of the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013

Guidance note

Primary Care Appeals – Breach and Remedial Notices guidance note

Breach notices and remedial notices are performance related sanctions resulting from breaches of NHS pharmacists’ terms of service. The terms of service of NHS pharmacists are set out in Schedule 4 of the National Health Service (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013

Guidance note

Guidance note on Premises costs (Current Market Rent) disputes

The aim is to provide information which should be used in conjunction with the Regulations, Directions, Protocol, Determinations and Guidance Note for Parties Involved in Dispute Resolution (see paragraph 11). It is not its function to summarise these documents, which should be referred to before …

Guidance note

Primary Care Appeals – dispute resolution guidance

This Guidance Note is for general information purposes only. It is not exhaustive but does cover the essential elements needed for parties submitting, or responding to, applications for dispute resolution

Guidance note

Primary Care Appeals – Guidance on opening hours for community pharmacy

This guidance note provides an overview of the provisions in the Regulations relating to pharmacy opening hours and outlines certain issues that commonly arise in pharmacy opening hours appeals and indicates how these issues have been determined by NHS Resolution.

Guidance note